Refund policy
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Proof of purchase is required
Non-returnable items include:
- Opened or used products
- Seeds or consumables that have been opened
- Gift cards
- Items marked as final sale
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
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Processing times:
- 3–5 business days for inspection
- 5–10 business days for banks or card issuers to post the refund
Original shipping charges are non-refundable, except in cases of damaged or defective items.
Exchanges
We do not offer direct exchanges at this time.
If you wish to exchange an item:
- Return the original product following our return process
- Place a new order for the desired item
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We will arrange a replacement or refund at no additional cost to you.
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it is no longer eligible for cancellation and must follow the return process.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank or credit card account
- Contact your payment provider
- Reach out to us if the issue persists